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productDNA support team

If you are unable to find the answer to your queries in the support section contact our productDNA Support team. They are here to support our subscribers with any questions they have about productDNA. 

Contacting the team

Our support team are available Monday to Friday from 9:00am to 5:00pm on freephone 0808 178 8799 or 020 7092 3501.

You can also email us at

Want to know more?

If you are not yet a subscriber to the productDNA service but would like to have a more detailed discussion, please contact our onboarding team on 020 3318 0633 or email to arrange a call back.

Booking a physical product check

In order to book a physical check please click here to book your slot.

When you have booked a slot for your product to be checked please send it to the address below:

productDNA Verification Centre
Burton Lane
NG33 5AU

GS1 UK contact details

Hasilwood House
60 Bishopsgate

How to find us